Westcoast International Dental Clinic
According to our open methodology, this clinic scored 65/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #11 of 12 ranked clinics · Last checked: 25 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#1165/100
- Best for Expats#1260/100
- Best for Dental Implants#1259/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1243.2/100
- Best English-speaking Clinics#1163.3/100
- Best for Families / Children#964.3/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No mention of general anaesthesia or sedation options found on clinic site
Summary
International dental clinic with Norfolk Mansion (District 1) and Thao Dien branches, established by a Canadian dentist and popular with expat families. Named dentists and full service list are published; prices are not published on the site.
Strengths
- Information Transparency: 18 of 20 points.
- Reputation & Reviews: 18 of 20 points.
- AI & Search Visibility: 9 of 10 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [west-web] | 4/4 |
| ✓ | Dentist names listed [west-web] | 3/3 |
| ✓ | Dentist specializations listed [west-web] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published [west-web] | 3/3 |
| ✓ | Clear contact details [west-web] | 2/2 |
| ✓ | English website version [west-web] | 2/2 |
| ✓ | Address and map published [west-web] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published [west-web] | 0/3 |
| ✗ | Cleaning price listed [west-web] | 0/2 |
| ✗ | Filling price listed [west-web] | 0/2 |
| ✗ | Crown price listed [west-web] | 0/2 |
| ✗ | Implant price listed [west-web] | 0/2 |
| ✗ | Consultation price listed [west-web] | 0/2 |
| ✗ | X-ray / imaging price listed [west-web] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [westcoast-international-dental-refresh] | 5/6 |
| ◐ | Google review volume [westcoast-international-dental-refresh] | 2.5/3 |
| ✓ | Review recency [westcoast-international-dental-refresh] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies to reviews on the Google listing: 4 of the 5 newest reviews answered, owner reply dated 2026-09-25 (read 2026-09-26). [westcoast-international-dental-gbp-2026-09-26] | 2/2 |
| ✓ | No recurring complaints Older complaints (high prices and money-focused treatment advice, 2018-2022) are not repeated in the last 24 months: the one recent low review (2026-07) concerns a 30-minute wait, and 13 of 248 ratings (5.2 %) are one or two stars. [westcoast-international-dental-deepen] | 2/2 |
| ✓ | No suspicious review patterns 10 Google reviews read (2018-08-15 to 2026-09-16): no burst of five-star ratings (at most 1 on one day), no repeated wording; accounts hold 5-770 reviews. [westcoast-international-dental-deepen] | 2/2 |
| ✓ | Active Facebook presence [west-web] | 1/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms Listed on WhatClinic and MedicalTourism.Review. [west-search] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [west-web] | 2/2 |
| ✓ | Orthodontics [west-web] | 2/2 |
| ✓ | Oral surgery Bone grafts, wisdom tooth extraction, implant surgery listed. [west-web] | 2/2 |
| ✓ | Pediatric dentistry [west-web] | 1.5/1.5 |
| ? | Emergency care | 0/1.5 |
| ✓ | Works with international patients [west-web] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ? | WhatsApp / LINE available | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [west-search] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ? | Clear service explanations | 0/1 |
| ✓ | Convenient opening hours Mon-Fri to 19:00-20:00, Sat to 17:00. [west-web] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Ho Chi Minh City", "English speaking dentist Ho Chi Minh City", "dental implants Ho Chi Minh City", "emergency dentist Ho Chi Minh City", "Ho Chi Minh City dental clinic for expats".
| ✓ | Mentioned for: best dentist Ho Chi Minh City [sq-best] | 1/1 |
| ✓ | Mentioned for: English speaking dentist Ho Chi Minh City [sq-english] | 1/1 |
| ✓ | Mentioned for: dental implants Ho Chi Minh City [sq-implants] | 1/1 |
| ✗ | Mentioned for: emergency dentist Ho Chi Minh City [sq-emergency] | 0/1 |
| ✓ | Mentioned for: Ho Chi Minh City dental clinic for expats [sq-expats] | 1/1 |
| ✓ | Structured data on website Home page HTML carries JSON-LD of schema.org type Organization. [westcoast-international-dental-site] | 1.5/1.5 |
| ✓ | Google indexing quality [west-web] [sq-expats] | 2/2 |
| ✓ | Dedicated service pages [west-web] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. Andrew [west-web] | — | not verified |
| Dr. Tien [west-web] | — | not verified |
| Dr. Tram Anh [west-web] | — | not verified |
| Dr. Arne [west-web] | — | not verified |
| Dr. Yim [west-web] | — | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Emergency care
- Communication & Service: WhatsApp / LINE available
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- Communication & Service: Clear service explanations
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://westcoastinternational.com/ |
|---|---|
| Phone | +84 772 643 599 |
| https://www.facebook.com/westcoastinternational/ | |
| Google Maps | Map listing |
| Address | 17-19-21 Ly Tu Trong, Sai Gon Ward, District 1, Ho Chi Minh City (Norfolk Mansion); 27 Nguyen Ba Lan, An Khanh Ward, Thu Duc (Thao Dien) |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| west-web | https://westcoastinternational.com/ | Branches, contacts, dentist names, services, hours, English version, no price list | 2026-07-12 |
| west-search | https://www.whatclinic.com/dentists/vietnam/ho-chi-minh-city/distri… | Reviews, English-speaking staff, other-platform presence, pricing commentary | 2026-07-12 |
| sq-best | search:best dentist Ho Chi Minh City | AI/search visibility scout 2026-07-12 | 2026-07-12 |
| sq-english | search:English speaking dentist Ho Chi Minh City | AI/search visibility scout 2026-07-12 | 2026-07-12 |
| sq-implants | search:dental implants Ho Chi Minh City | AI/search visibility scout 2026-07-12 | 2026-07-12 |
| sq-emergency | search:emergency dentist Ho Chi Minh City | AI/search visibility scout 2026-07-12 | 2026-07-12 |
| sq-expats | search:Ho Chi Minh City dental clinic for expats | AI/search visibility scout 2026-07-12 | 2026-07-12 |
| westcoast-international-dental-refresh | https://www.google.com/maps/place/Westcoast+International+Dental+Cl… | Google rating 4.7 (247 reviews) as of 2026-08-25 for the Norfolk Mansion (District 1) branch | 2026-08-25 |
| westcoast-international-dental-gbp-2026-09-26 | https://www.google.com/maps?cid=4309962864832264090&hl=en | Google listing read on 2026-09-26: rating 4.7 from 248 reviews; star histogram 1★ 10 / 2★ 3 / 3★ 10 / 4★ 6 / 5★ 219; newest review dated 2026-09-16; 4 of the 5 newest reviews carry an owner reply, latest dated 2026-09-25. | 2026-09-26 |
| westcoast-international-dental-site | https://westcoastinternational.com/ | Home page HTML read 2026-10-02: JSON-LD block with @type Organization (alongside WebPage, ImageObject, BreadcrumbList, WebSite) | 2026-10-02 |
| westcoast-international-dental-deepen | https://www.google.com/maps?cid=4309962864832264090&hl=en | Google listing "Westcoast International Dental Clinic (Norfolk Mansion)" (Dental clinic, Cosmetic dentist, Dentist, Orthodontist, Pediatric dentist, Periodontist, Prosthodontist), read 2026-10-02 in two review orders (newest, lowest-rated first): 4.7 from 248 reviews (1★ 10 / 2★ 3 / 3★ 10 / 4★ 6 / 5★ 219); 10 distinct reviews read, dated 2018-08-15 to 2026-09-16; owner replies on 6 of them | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | Read 10 of the clinic's Google reviews on 2026-10-02: no repeated complaint, no suspicious review pattern. |
| 2026-10-02 | Website structure read on 2026-10-02: business structured data found. |
| 2026-09-29 | Corrected 2026-09-29: owner replies to reviews confirmed on the Google listing (owner reply dated 2026-09-25). |
| 2026-09-07 | Opaque_prices flag removed under methodology v1.4.0 (no citable evidence found on re-verification: the clinic's own Dentistry Cost page, fetched 2026-09-07, publishes no figures but states fees are standardised, 'do not change after the treatment is completed' and carry 'no hidden services charges or tax surcharges', and openly says the clinic is 'not the cheapest option in Vietnam'; the cited WhatClinic page is unreachable by automated fetch (HTTP 403 direct and via a copy). A third-party observation that prices are high is a price-level comment, not opacity). |
| 2026-09-07 | opaque_prices flag reviewed under methodology v1.4.0 and kept: the note hints at opacity but cites nothing verifiable, so it is annotated for re-verification at the next check. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address and phone unchanged, clinic open; first Google rating/review-count capture (4.7, 247 reviews) plus Maps URL and coordinates. |
| 2026-07-12 | Initial data collection. |
A question or a correction?
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